Sunday, September 21, 2008

Interview Tips

After successful completion of educational career, you will be desirous to search a suitable job to suit your aspiration levels in terms of career, money, growth and social status. And so, you start sending your resume and prepare yourself to gear up to face job interviews.

You won’t get any accolade to attend interviews, be it for your entry level job or for middle level opening, but if you master the techniques written below, you will be definitely coming out with a flying success.

Attending interview is an experience encapsulated with brimming confidence, well mannered etiquette and knowledge passionate. Top of it, there is no place of disheveled appearance. Interviewers get impressed with your above attributes. It is common understanding that all the interviewees take utmost care to get them acquainted with the information of company’s products, their strength, weakness, reputation, market standing etc. This definitely boosts up the courage level of the interviewees to face the interview. But apart from these, I also advocate to collect the information about the panel members of the interview committee. Every time this may not be feasible but by exploring various sources and avenues, if this information is possible to garner just before commencement of the interview, then interviewee is one step ahead. If you are able to know the traits of various types of the interviewers and how to handle them during the course of interview, following tips will be definitely beneficiary for you.

The friendly : They will greet you with smile, shower praises, joke and make you comfortable. They will talk lot and make you at ease. You may be an Engineer with a specialization – say in Electronics. So, by becoming friendly interviewer may be hiding his that particular knowledge or he will like to exert his pressure to open you up. Many interviewees commit mistakes seeing their friendly behaviour and open up too much amid the interview and in the process lose the chance to win the game. You may have to keep your patience and ensure to open up within the limit.
The pernickety : Interviewers will be very strong subject knowledge wise and they will bombard you with questions for answers even for basic principles of any subjects. So, if you are not through with your subject knowledge, you will not be able to succumb the pressure.
The less attentive: These types of interviewers conduct interview in the midst of their routine functions. Time to time, their attention will be distracted with phone calls, visits of intruders, staff members etc. They will throw bunch of questions very causally, without much emphasize. You have to somehow manage your courage to appraise your suitability for the vacancy and persuade him to focus his attention on your verbatim; otherwise, interview will be a farce.

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The Satirist : Interviewers will greet you with little jeer. They will pretend as if they are busy. For a fraction of a moment, they will forget that you have been called for an interview and will not advise you to sit. On your polite request for the same, they will simply nod. They will start with tricky questions and will stare at you with satirical glance make you uncomfortable for eye to eye contact. You may have to build up your confidence level to play the game of attending this type of interview in his shoe that means your answers will be to the point and authentic, mixed with politeness and confidence.

The jumper : These types of interviewers will ask you number of staccato questions jumping from one after another without giving you much of a chance to answer. Their impulsive behaviour and showmanship will fulminate you. But, very tactfully you have to handle the situation and if required, make him realize very courteously to give you little time to finish the reply for the first one, then the second one and likewise. By your polite assertiveness, force him to pause so that you are at ease to answer his questions. Further, this may give you a chance to show your skill to answer his various types of questions. But, you may have to avoid fumbling and numbness while being engulfed with the pressure of numerous questions.
The huffish : These are less talkative, inquisitive, broad faced and inappeasable type. Mostly you confront with this type in senior level interview. But at times based on the need, they become the interviewer even for GET level interview. By and large, their appearance ripples nervousness as soon as you enter the room albeit with your brimming confidence. They ask you point blank and mostly dichotomous questions. They also prefer to have straight forward reply with statistics. Any kind of wishy-washy reply will fluster them. So, if you happen to be greeted by this type of interviewer, chances will be remote to satisfy them, but sometimes “lady luck” may rescue you.

When you understand the different types of interviewers, you can suitably adjust your approach and provoke your thought process in line with theirs, but of course, that does not come overnight. After attending a few interviews, courage and conviction level goes up and you will also be able to make judgement to score the goal at appropriate time that means you will be successful to be awarded with the job.

Root Cause Analysis of Problem


We are confronted with the various types of problems deriving from the social issues, family lives, and office environment. We usually handle these problems on surface analysis basis instead of adopting root cause analysis. For example, if you are not in a position to achieve the performance to the desired level of your boss, who is the head of product development, he takes you as disgruntled and nonchalant employee. Your failure to provide targeted output becomes obstacle for him to prove the performance in totality to the top management of the company. So, your boss will shout on you and then enlighten you with some direction to do the job in his desired way, but still the phase continues. It may happen that your boss is only giving quick fix solutions to your problem with a few efficacies instead of delving to the root cause. This failure of root cause analysis will resurface the problem which tantamount to waste of resources and expenditure. The reason of recurrence of the same issue is because of the job which you are performing, may be you are theoretically and academically very fit, but your less grasping power of that particular job in practical way is bringing down your desired level of performance. So, your boss is to ensure honing your practical skill by imparting training by some expert so that your level of performance is getting improved upon over a passage of time. We all know that the doctor treats his patients by analysing the root cause of the disease. And unless the doctor is able to find out the root cause, the diagnosis may not be that accurate.

In the same way, in day-to-day business operations, the root cause analysis of any recurring problem is very imperative. Any business, say manufacturing or trading will be definitely confronted with enormous problems comprising business decisions, fund flow management, human resources & conflict management, so the root cause analysis is the only solution to find out the remedial action. Root cause analysis is the structured and defined measure to pin point the exact problem and diagnose the same to restrict its further reoccurrence. Root cause analysis helps to measure the real reason of the problem. It assumes that any problem is derivative of chain of actions and events. By using this analytical method, the root cause of this chain is to be found out so as to extract the root of the problem. It is a perennial problem and needs to be integrated to zoom up the operating efficiency of the business and enhance its growth. Root cause analysis is carried out in different stages depending on the nature of the problem and its complexity. More it is complex; searching of the root cause must be carried out in depth.

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Many questions are to be asked in sequential form; what is the problem? What is the specific reason which creates the problem? What is the cause behind this problem? For what duration, the problem exists? To what extent, this problem is damaging the business? How to avoid this problem for betterment of the operating efficiency? After deriving to the factual information, the data’s and reports are to be generated to investigate the problem. The following methods should be considered step by step to investigate the reason of the problem and its reoccurrence.

Drill down method.
Fish bone analysis.
5 whys.

Drill down method is noting but to break the total problem into many parts and understand the problem in micro level.

“Fish bone analysis” is a tool to find out the problem depicting a simple diagram and analyze all the causes of this problem. After finding out the causes, “5 whys” method is to be used. By utilizing 5 whys, you can reach to the fundamental reason of the problem. You have to go on enquiring about “whys”. This will lead to a reason, then for another reason for the occurrence of this particular problem and further “whys” will give rise to another question in turn to the different reasons of the problem. Numbers of “whys” can be increased depending on the nature and arduous of the problem. By these “5 whys” techniques supported by “drill down” and “fish bone” tools, you can easily pin point the real reason which causes the generation as well as resurface of any problem.

Through this root cause analysis, the galore of problems which normally occur at all the levels of functionaries, can be eliminated from its reappearance and ultimately this will enhance the operating efficiency of the business tremendously. But one thing which is to be remembered that this root cause analysis is an everlasting process and it does not prescribe any short cut method to recommend any apparent solution to a problem.